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Returns and exchanges

Australian Consumer Law

Products sold by Konec Healthcare ABN 74 644 772 707 ((‘Konec Healthcare’, ‘we’, or ‘us’) come with guarantees that cannot be excluded under Australian Consumer Law. Consumers are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. Consumers are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

A ‘major failure’ as defined in the Australian Consumer Law broadly is one where a reasonable consumer would not have acquired the goods had the consumer been fully aware of the failure, the goods are unsafe, substantially unfit for purpose or departed significantly from the demonstration model or sample. In this regard you should refer to the Australian Consumer Law.

Consumer guarantees cannot be excluded and are in addition to any express warranty (warranty against defects) you are given.

There may be circumstances where you are not entitled to a remedy.

For further information about the Australian Consumer Law and consumer guarantees, please visit .

When will goods be accepted for return ?

a) When there is deemed to be a breach of a Guarantee under Australian Consumer Law or other applicable consumer protection laws or regulations; or

b) When there is deemed to be a breach of any express warranty given by Konec Healthcare or the manufacturer of the goods, and the goods are returned in accordance with the terms of that warranty.

No change of mind returns

Please choose carefully as returns and refunds are not possible where you have changed your mind, made a wrong selection or found the goods cheaper elsewhere. Please carefully review the goods and ask as many questions as possible to decide the goods are appropriate for you before proceeding with your final purchase.

Assessment and condition of goods for acceptable return

Konec Healthcare reserves the right to assess the eligibility of goods before accepting them for return. This includes reviewing the condition and age of the goods.All goods that a customer wishes to be assessed for return must be:

a) accompanied by valid proof of purchase documentation from Konec Healthcare;

b) unaltered, unmodified, unmarked, undamaged and complete with instruction manuals, tags, labels and accessories supplied with the goods as part of the purchase.

Please note that it may be necessary for the manufacturer of the goods to inspect the goods in order to assess eligibility for return. Konec Healthcare will endeavour to procure such assessment within a reasonable time.

While goods are being assessed, Konec Healthcare will not be deemed to have accepted the goods for return.

Goods that have been customised or modified to suit the specific needs of the customer or user may not be returned.

Goods that have been purchased in specifically for the customer or user and would not normally be held in stock by Konec Healthcare as part of Konec Healthcare’s range may not be returned unless upon request Konec Healthcare’s supplier accepts the return from Konec Healthcare. Konec Healthcare will endeavour to procure such acceptance within a reasonable time.

Restocking fee

Konec Healthcare reserves the right to apply a restocking fee of 20%. The customer will be contacted after the goods have been assessed to advise if the restocking fee applies.

Delivery charges

Where upon assessment it is confirmed that goods have breached a consumer guarantee under Australian Consumer Law, any shipping costs to return the goods to Konec Healthcare’s will be at Konec Healthcare’s cost. If the goods have not breached a consumer guarantee under Australian Consumer Law, any shipping costs to return the goods to Konec Healthcare will be paid for by the consumer.

What happens when your goods are accepted for return?

Subject to any obligation of Konec Healthcare at law to the contrary, when Konec Healthcare accepts goods for return:

1. For a failure to comply with a consumer guarantee which is not a "major failure", Konec Healthcare may either:

a) have the goods repaired or provide an identical replacement; or

b) provide a refund of the amount paid for the goods; within a reasonable time.

2. For a failure to comply with a consumer guarantee which is a "major failure" and cannot be remedied, you may either:

a) reject the goods and choose a refund or identical replacement or one of the same type and similar value (if reasonably available);

b) keep the goods and get compensation for any drop in value of the goods caused by the failure; or

c) agree with Konec Healthcare to a repair of the goods; and

3. Under express warranty, Konec Healthcare may either repair or replace the goods or offer a refund in accordance with the express warranty. If goods are accepted for repair, Konec Healthcare will undertake such repairs within a reasonable time. All repairs will be undertaken as prescribed under the Australian Consumer Law.


If you are entitled to a refund under the Australian Consumer Law, your refund will be issued by credit card, cheque or EFT depending on your original payment method for the goods. No cash refunds will be provided.

Last update: 10.12.2020