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  • Wheel chair

Repair and warranty

For all of our products, Konec Healthcare PTY LTD follows manufacturer warranties. If you have any problems or defect, we will refer you to our supplier/manufacturer for assistance, and they will deal with the issues you have.

 

WHILL product warranty policy

WHILL, Inc. (WHILL) personal mobility and wheelchair products (“Product”) are warrantied against defects in materials and workmanship as follows, for a period from the date of your receipt of the Product from WHILL or a WHILL-authorised third-party distributor or reseller equal to the following:

 

If a defect arises during the Warranty Period, WHILL will, at its option:

  1. Provide replacement parts that are new and/or previously used parts that are equivalent to new in performance and reliability to the defective parts or, with your consent, are at least functionally equivalent to the parts they replace;

or

  1. Exchange the affected Product with a functionally equivalent Product that is new or formed from new and/or previously used parts that are equivalent to in performance and reliability or, with your consent, a Product that is at least functionally equivalent to the Product it replaces.

 

This warranty excludes:

 

Further this warranty does not cover any labour costs that may be incurred in connection with installation or repair of your Product. The Product is sold primarily through third-party distributors and/or resellers, which provide warranty repair services to WHILL customers, who may or may not charge fees for their repair labour under separate terms and conditions. In the event the distributor or reseller is no longer in business or has ceased to sell WHILL products, WHILL will provide a list of authorised repair companies. Please contact WHILL to obtain a current list of authorised repair companies.

 

This warranty is valid solely for customers who purchased their Product directly from WHILL or a WHILL-authorised third-party distributor or reseller in Australia. This warranty is not valid outside of Australia.

 

Some states and countries do not allow limitations on how long such warranties, conditions, and/or implied terms may last, so the limitation described above may not apply to you. This warranty is offered in addition to rights and remedies conveyed by consumer protection laws and regulations that cannot be statutorily waived, and does not affect your applicable statutory rights.

 

No person other than WHILL is authorised to modify this limited product warranty.

Last update: 22.02.2020