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Privacy policy



Konec Healthcare Pty Ltd and its affiliated companies (hereinafter referred to as "Konec Health", "we", "us") are committed to protecting and respecting your privacy. Therefore, we have formulated the Privacy Policy that covers how we collect, use, disclose, transmit and store your personal information when you use our website, mobile apps or services. Please read this Privacy Policy carefully to understand our practices regarding the privacy of our customers before you use our products (or services) or submit your personal information.


This policy is intended to help you understand the following:






"Affiliated Company" refers to a company related to Konec Healthcare by common ownership or control.


"Third Party" refers to a company or person that is not associated with Konec Healthcare by common ownership or control, in other words, an unrelated company or individual. The third party can be a financial or non-financial company, or any person other than you and Konec Healthcare.


"Personal Information" refers to any information relating to an identified or identifiable natural person.



How we use cookies and other similar technologies

What are cookies?

Cookies are small files that our websites, apps, or services transfer to and store on your device. The Konec Healthcare websites, online services, interactive apps, emails and advertisements may use cookies and other similar technologies, such as pixel tags and web beacons. Cookies may be stored on your computer for a short period of time (such as only when your browser is open) or for a long period of time, even years. We cannot access cookies that are not set by us.


The cookies we use

(1) Konec Healthcare and its partners use cookies or similar tracking technologies to better understand the use of mobile software on your device, how often you use the app, what events occur within the app, cumulative usage, performance data, and from where the app was downloaded. We will not link the information stored in the analysis software to any personal information you submit in the mobile app.


(2) Konec Healthcare and its partners use cookies or similar tracking technologies to analyse trends, manage websites, track user behaviours on the websites, and collect aggregate demographic information for our user base.


(3) Many web browsers have a "Do Not Track" feature. This feature may send a "Do Not Track" request to the website. If your browser has the "Do Not Track" feature enabled, all of our websites will respect your choice.


(4) Like most sites, we automatically collect certain information to analyse cumulative trends and manage our sites. This information may include the Internet Protocol (IP) address, browser type, Internet service provider (ISP), reference/exit page, files you view on our site (such as HTML pages, graphics, etc.), operating system, date/time stamps, and/or click-stream data.


(5) We work with third parties to display advertisements on our websites or to manage our advertisements on other websites. Our third-party partners may use cookies or similar tracking technologies to provide advertisements to you based on your browsing activities and interests. If you want to opt out of receiving interest-based advertising, you can "Clear/Disable Cookie" (as described below) to manage the cookies and your cookie preferences. Please note that you will continue to receive general advertising that does not target any specific person when you visit the above websites.


Clear/Disable Cookies

You must use your browser's Options/Preferences settings to manage the cookies and your cookie preferences. The following is a guide on how to carry out this operation in several popular browsers.


Microsoft Internet Explorer


Microsoft Edge


Mozilla Firefox


Google Chrome


Safari for macOS


Safari for iOS


More information about cookies

For more information about cookies and instructions on how to configure your browser to accept, delete or disable cookies, see


III. How We Collect and Use Your Personal Information


Konec Healthcare collects information in order to improve operational efficiency and provide you with the best product experience. Our channels for collecting personal information include: (1) you submit information to us directly; (2) we record certain data about how you interact with our products; and/or (3) we obtain certain data about you from third parties.


The information we collect depends on the environment in which you interact with Konec Healthcare and the choices you make, including your privacy settings and the products and features you use. It is worth noting that we usually treat the shipping destination recorded on the mobile phone package box as the device's actual location and comply with the relevant local laws and regulations, including those for data protection.


Personal information that we collect

(1) Information that you submit to us directly

The services we offer to you will require you to submit information to us directly. Example:





(2) Information on service use

In addition to the information you provide, we may also use the software in your device and other means to collect relevant information on how you use our services. For example, we may collect:








Do note that we may work with third-party service providers to implement the service functions mentioned above. For example, we may engage a third-party service provider to provide speech-to-text conversion services. Hence, the provider may receive and store certain personal information. Such third parties will not use this information for any other purposes.


(3) Information obtained from third parties

Where permissible by law, we may obtain your data from public or commercial sources, and may combine that information with other information received or related to you. If you choose to sign in and use our services via a third-party account (QQ, WeChat, Alipay, Weibo, Facebook, etc.), we may obtain your information, such as your username and avatar, from these third-party services.


How we use your personal information

We may process your personal information for the purposes described in this Privacy Policy with your consent, to perform our obligations to you under our user agreement and/or service contract, for compliance with a legal obligation to which Konec Healthcare is subject or when we have assessed that it is necessary for the protection of the legitimate interests pursued by Konec Healthcare or a third party. Konec Healthcare will strictly abide by the contents of this Privacy Policy and its updates in using your personal information. Your personal information will only be used for the purposes determined at the time of collection and approved by you. If there is any use other than these, we will obtain your consent in advance. Examples of related usages are as follows:










We will seek your prior approval before we proceed if we want to use the information for other purposes that have not been explicitly stated in our policy. We will seek your prior approval before we proceed if we want to use information collected for a specific purpose beyond the original intended purpose. Without the consent of the users, we will not provide their personal information and behaviour data to any third party for their use.


How we retain your personal information

Our retention period of personal information we collected is the minimum amount of time required to achieve the purposes stated in this Privacy Policy and the Privacy Statement of specific services, unless a longer retention period is required by law. We will delete or anonymize your personal information upon expiry of the retention period as described above.


How your personal information may be disclosed

Konec Healthcare may share some personal information with its affiliated companies and strategic partners that work with us to provide products and services from time to time, in order to provide the products or services as per your request. Your personal information will not be shared with third parties for their marketing or commercial purposes.


Affiliated companies

Your personal information may be shared with Konec Healthcare 's affiliated companies. We will only share the personal information necessary for and subject to the purposes stated in this Privacy Policy. If an affiliated company intends to process your personal information for a different purpose than what is stated herein, it shall ask for your consent again.


Sharing with authorized partners

To realize the purposes stated in this Policy, some of our services will be provided by our authorized partners. We may share some of your personal information with our partners in order to provide you with better customer care and user experience. Our authorized partners include but are not limited to, carriers, Konec Healthcare regional agents, logistics companies, cloud service providers and technical service providers. For example, when you use the security centre app, services of third-party service providers are used to scan viruses and clear space on your phone. When analysing your error log, we may need to provide your log information to third-party service providers or professional technical service providers of the related applications.


When we are in a process of merger, acquisition or bankruptcy liquidation, and if such process involves a transfer of your personal information, we will require the new company or organization that shall hold your personal information to continue to be bound by the restrictions stated in this Privacy Policy, otherwise we will require this company or organization to ask your permission and consent again.


We will only share your personal information for purposes that are lawful, legitimate, necessary, specific and definite, and will only share such personal information on an as-needed basis for the provision of services. Our partners do not have the right to use the shared personal information for any other purposes.


We will publicly disclose your personal information ONLY in the following situations:

(1) After obtaining your explicit consent;


(2) Legal disclosure: Should we be legally required to comply with subpoenas or other legal procedures, litigations, or mandatory requirements of government authorities, we may disclose your personal information if we sincerely believe that disclosure is necessary to protect our rights, protect your or other's safety, investigate fraud or respond to government requests.


How we protect your personal information

We have taken reasonable and feasible steps and technical measures to protect the information collected for the services. However, please note that while we have taken reasonable steps to protect your information, no website, Internet transmission, computer system, or wireless connection is absolutely secure.


We have adopted security measures that are in line with industry standards to protect the personal information you provide, and to prevent unauthorized access, public disclosure, use, modification, damage or loss of the data. We will take all reasonable and feasible measures to protect your personal information, including:


(1) We use technological means such as SSL to encrypt many services. We will regularly examine our practices in information collection, storage and processing (including physical security measures) to protect the systems from unauthorized access.


(2) We will only allow Konec Healthcare employees who need to know such information for assisting us in processing the personal information and the personnel of the companies authorized to process such information on our behalf to access personal information. Such employees or personnel need to fulfill strict contractual confidentiality obligations. Should they fail to fulfill these obligations, they may be held accountable for legal liabilities or their relationship with Konec Healthcare may be terminated.


(3) The security of your information means a great deal to us. Therefore, we will continue our efforts to protect your personal information and implement safeguard measures, such as providing full encryption for information storage and transmission, to prevent your information from unauthorized access, usage or disclosure. For certain specific contents of encrypted data, no one has the right to access them except the user.


(4) We will adopt encryption and other security measures to transmit and store your personal information of particular types; and we will use technical measures to process your personal biometric information before storing it, g., we will only store the essential components of such personal biometric information.


In the event of a personal information security incident, we will, in accordance with the requirements of laws and regulations, promptly inform you of the following: the basic situation and possible impact of the security incident, disposal measures we have taken or will take, suggestions for your self-protection and risk mitigation, remedies for you, etc. We will promptly inform you of the incident by email, letter, phone, push notification, or other means. When it is difficult to inform each subject of personal information individually, we will issue announcements in a reasonable and effective manner. At the same time, we will also actively report the disposal of personal information security incidents in accordance with requirements of the regulatory authorities.


Your rights to your personal information

Konec Healthcare respects your rights with regards to your personal information. Below are the rights that you have under laws, and how we will protect those rights. Please note that for the sake of security, we may ask you to verify your identity before processing your request. In principle, we do not charge a fee if the request is reasonable. However, for multiple and repetitive requests that exceed the reasonable limit, we will charge a certain fee to cover the costs according to the situation. We may refuse requests that are unreasonably repetitive, require excessive technical means (for example, require the development of new systems or fundamentally changing existing practices), pose risks to the lawful rights and interests of others, or are manifestly unrealistic. In addition, we may not be able to respond to your request if it directly concerns national security, national defence security, public health, criminal investigations and other matters directly related to public interest, or may cause serious damage to the legitimate rights of you or other individuals or organizations.


Right to be informed

Konec Healthcare publishes this Privacy Policy to let you know how we handle your personal information. We are committed to using your information in a transparent manner.

Right to Access: If you want to exercise your right to access data, you can sign in to your account in "Settings - Account" to access the information you provided when you registered your account.


Right to correct

You can sign in to your account to modify and complete the information you have submitted earlier. When you find that there are errors or incompleteness in the personal information we have processed concerning you, you have the right to ask us to make corrections or supplements. You can contact us at to request that we correct or supplement your personal information.


Right to delete

You can sign in to your account and delete your account information directly. We will respond to your deletion request in time. When you delete information from our service, there is a possibility we have not deleted the corresponding information immediately from the server, but we will delete it when the server is updated. According to the laws or for legitimate business purposes, you can also contact us at to request for the deletion of your personal information. However, if you revoke your consent completely or ask us to delete your personal information completely, we may not be able to continue to provide you with services.


Right to withdraw consent

Each business function requires some basic personal information (see Section III "How We Collect and Use Your Personal Information" of this policy). You may give or withdraw your authorization and consent at any time for the collection and use of additional personal information that we collected. If you withdraw your authorization and consent, we will not be able to continue to provide you with the service corresponding to the withdrawn consent or authorization.


After you withdraw your consent, we will no longer process the corresponding personal information, but your decision to withdraw the consent will not affect the personal information that has been processed previously based on your authorization. You may change the scope of your authorizing us to continue collecting personal information or withdraw your authorization by deleting the information, turning off the device, etc.


Right to obtain a copy of personal information

Within the scope permitted by laws and regulations, you can contact us to get a copy of your personal information. We will respond to your request as soon as reasonably feasible after we receive your request.


Right to complain

You have the right to contact us at to file a complaint. We will reply as soon as practical after we receive your complaint.


How we handle personal information of children

Our products, websites and services are mainly for adults. Without the consent of their parents or guardians, children (under18 years of age or similar minimum age set by the relevant jurisdictions) are not allowed to create their own user accounts. In the case of collecting personal information of children with the consent of their parents, we will only use or publicly disclose this information with the permission of the law, the explicit consent of their parents or guardians, or when necessary for the protection of the children.

If we discover that we have collected the personal information of a child without having obtained an expressed and verifiable parental consent, we will attempt to delete the relevant data as soon as possible.


Third-party service providers and their services

The websites, products, apps and services of Konec Healthcare may contain links to third-party websites, products, and services. You may choose whether to access or accept the websites, products, and services offered by third parties.


How this privacy policy is updated

We reserve the right to update or modify this policy from time to time. We will send you notification of updates through different channels. For major changes to the Privacy Policy, if you have provided us with an email address, we will notify you via the email under your account before the changes take effect, otherwise we will post a notice on our website or send push notifications to you through our devices.


This Privacy Policy is subject to adjustments, but without your express consent, we will not diminish your rights under this Privacy Policy.


The products and services of Konec Healthcare referenced herein are subject to changes depending on the phone models and system versions you use or requirements of local laws and regulations. The final products and services shall be the products and services in the phones and systems you use.


If you have any questions or concerns regarding our Privacy Policy or privacy practices, please contact us at the address below:


Suite 5.02, Level 5, 15 Talavera Rd, Macquarie Park, NSW, 2113



Last update: 10.12.2020